Shipping Policy – Joolus

At Joolus, we aim to deliver your jewelry safely and efficiently. Please read our Shipping Policy carefully before placing an order.

1. Order Processing

• All orders are processed within 1–3 business days after successful payment confirmation.

• Orders are not processed, shipped, or delivered on Sundays or public holidays.

• In case of high order volumes or unforeseen delays, customers will be notified accordingly.

2. Shipping Coverage

Joolus currently ships across India. International shipping availability may vary and will be updated on the website from time to time.

3. Shipping Charges

• Shipping charges, if applicable, will be displayed during checkout before payment.

• Free shipping may be offered on selected orders, promotional campaigns, or minimum purchase values.

4. Estimated Delivery Time

Estimated delivery timelines are as follows:

• Metro cities: 2–5 business days

• Other locations: 4–8 business days

Delivery timelines are estimates and may vary due to courier delays, weather conditions, public holidays, remote locations, or other unforeseen circumstances.

5. Order Tracking

Once the order is shipped, customers will receive tracking details via email, SMS, or WhatsApp (if applicable) to monitor shipment status.

6. Delivery Attempts

Courier partners may attempt delivery multiple times. If delivery fails due to incorrect address, customer unavailability, or refusal to accept the order, additional shipping charges may apply for re-delivery.

7. Incorrect Shipping Information

Customers are responsible for providing accurate shipping details at the time of placing the order. Joolus shall not be responsible for delays or losses caused by incorrect or incomplete address information.

8. Damaged Packages

If the package appears tampered with or damaged at the time of delivery, customers are advised to:

• Refuse acceptance of the package, or

• Record an unboxing video and contact our support team immediately

Claims regarding damaged or missing items must be reported within 48 hours of delivery.

9. Delayed or Lost Shipments

While Joolus works with reliable courier partners, we are not liable for delays caused by courier companies, natural events, strikes, customs, or circumstances beyond our control. However, we will assist customers in resolving shipment-related concerns.

10. Contact Us

For shipping-related support, please contact:

Joolus Customer Support
Email: support@joolus.com
Website: www.joolus.com