Terms and Conditions

# Terms and Conditions **Effective Date:** [Insert Date] Welcome to Joolus. These Terms and Conditions govern your use of our website, products, and services. By accessing or using this website, you agree to comply with and be bound by these Terms and Conditions. If you do not agree with any part of these terms, please do not use our website. --- ## 1. General * Joolus reserves the right to modify, update, or replace these Terms and Conditions at any time without prior notice. * Continued use of the website after changes constitutes acceptance of the revised terms. * Users must be at least 18 years old or accessing the website under parental or legal guardian supervision. --- ## 2. Products & Services * We make every effort to display product details, descriptions, images, and prices accurately. * Due to photography, lighting, and screen variations, actual product colors and appearance may slightly differ. * Handmade or natural gemstone jewelry may have slight variations in texture, size, or finish. * Product availability is subject to change without notice. --- ## 3. Pricing & Payments * All prices displayed are in [INR/USD/etc.] unless otherwise specified. * Prices may change at any time without prior notice. * Full payment must be received before order processing and shipment. * We accept payment through approved payment gateways and methods available on the website. We reserve the right to cancel any order due to: * Pricing or technical errors * Payment authorization failure * Suspected fraud or unauthorized transactions * Product unavailability --- ## 4. Order Acceptance * Once an order is placed, you will receive an order confirmation email or message. * Order confirmation does not guarantee acceptance of the order. * Joolus reserves the right to refuse or cancel any order at its sole discretion. --- ## 5. Shipping & Delivery * Orders are processed within the estimated processing period mentioned on the website. * Delivery timelines are estimates and may vary due to courier delays, weather conditions, holidays, or other unforeseen circumstances. * Customers are responsible for providing accurate shipping information. * International customers may be responsible for customs duties, taxes, or import charges. --- ## 6. Returns, Refunds & Exchanges * Return or exchange requests must be initiated within [7/14] days of delivery. * Returned items must be: * Unused * In original packaging * Accompanied by invoice and tags * Customized, engraved, personalized, or made-to-order products are non-returnable unless received damaged or defective. * Refunds will be processed after product inspection and approval. Refund timelines may vary depending on the payment provider or bank. --- ## 7. User Accounts * Users are responsible for maintaining the confidentiality of their account credentials. * Any activity conducted through your account shall be your responsibility. * We reserve the right to suspend or terminate accounts involved in fraudulent, abusive, or unlawful activities. --- ## 8. Intellectual Property Rights All website content including: * Logos * Product designs * Images * Graphics * Text * Website layout * Branding materials are owned by or licensed to Joolus and protected under applicable intellectual property laws. Unauthorized use, copying, or reproduction is strictly prohibited. --- ## 9. Prohibited Activities Users agree not to: * Use the website for illegal purposes * Attempt unauthorized access to systems or data * Upload malicious software or harmful content * Interfere with website functionality * Engage in fraudulent transactions or abuse promotional offers --- ## 10. Limitation of Liability Joolus shall not be liable for: * Indirect or consequential damages * Loss of profits or data * Delays caused by third-party services * Temporary interruptions or technical issues on the website Our total liability shall not exceed the amount paid for the purchased product. --- ## 11. Privacy By using our website, you consent to the collection and use of information as described in our Privacy Policy. We are committed to protecting customer data and maintaining reasonable security measures. --- ## 12. Third-Party Links Our website may contain links to third-party websites for convenience or services. We are not responsible for: * Content * Policies * Security * Practices of third-party websites. --- ## 13. Governing Law & Jurisdiction These Terms and Conditions shall be governed by the laws of India. Any disputes arising shall be subject to the exclusive jurisdiction of the courts located in [Your City], India. --- ## 14. Contact Us For any questions or concerns regarding these Terms and Conditions, please contact: **Joolus Support Team** Email: [support@joolus.com](mailto:support@joolus.com) Phone: +91-93210 53090 Business Hours: Monday – Saturday, 10 AM – 7 PM IST --- By accessing and using this website, you acknowledge that you have read, understood, and agreed to these Terms and Conditions.